Standard Door Warranty
All doors sold by Vision Openings are guaranteed for one year – starting from the shipment date. Doors will be delivered in prime condition, free of defects, and ready to be installed and serve their purpose. In case of damage prior to installation, Vision Openings will decide, depending on the type of damage and circumstances, to repair or replace a defective door. Vision Openings will not reimburse costs incurred by the builder for rehanging or repainting the door.
Warranty Requirements and Exclusions
- Inspect the door upon delivery. Any defects must be reported before painting or staining. Natural variations in the color or texture of wood are not to be considered defects. Floating panels are used in the manufacturing of panel doors to prolong their life. Inspect all panels before finishing and straighten as required.
- Check glass for cracks or breakage. Vision Openings cannot be responsible for damage to glass that is not reported within 24 hours of delivery.
- Doors must be installed properly into the opening. Units installed out of square will give an appearance of warpage. Warpage shall not be considered a defect unless it exceeds ¼ inch in the panel of a flush door measuring up to 3/0 x 7/0 or in the plane of a stile and rail door measuring up to 3/0 x 8/0. Doors larger than 3/0 x 8/0 are not warranted against warpage. To reduce the chance of warping, Vision Openings recommends a thickness of 2 ¼” for doors wider than 3/0 or taller than 8/0.
- To enhance the natural beauty of wood, all doors should be sanded with a fine grit sandpaper to remove any scratches, milling marks or other imperfections in the door.
- Doors must be finished on all six sides. Unsealed top and bottom edges allow moisture to penetrate the door and will cause warpage or delamination.
- Damage caused by others or by any cause beyond the control of Vision Openings is not covered by this warranty. This includes damage caused by misuse, abuse, accident or mishandling.
“Misuse” of a door includes, but is not limited to, using a door on part of a building without providing adequate overhang or an appropriate finish color. Adequate overhang depends on the typical weather conditions of the area where the door is to be used, but typically means an overhang projecting a distance from the structure one half the elevation differences between the bottom of the door and the base of the overhang structure at the point which is farthest from the door. In order to reduce the chance of warping or checking, dark colored finishes should be avoided on all surfaces, especially on light colored wood species, or if the door is exposed to direct sunlight.
- Painted doors must first be coated with an alkyd-based primer before finishing. Use of water –based primer will void the warranty. Doors should then be finished with two coasts of oil-based paint.
- Stained doors should first be coated with a sanding sealer to control unfavorable reactions to chemicals found on some species of wood (particularly oak). Two coats of exterior grade polyurethane or spar varnish should be used to finish the door.
- Avoid dark color finishes. Painting or staining doors a dark color may cause thermal instability such as warping and/or checking and will void the product warranty. Metal door inserts painted a dark color will cause the insert to warp and is not covered by product warranty.
- Apply top coat of finish generously on glazed doors to form a bridge between wood and glass. Lap paint onto glass 1/16 to protect against moisture penetration.